IMPLEMENTATION OF THE EXCELLENT PROGRAMME IN IMPROVING INCLUSIVE EDUCATION SERVICES FOR CHILDREN WITH SPECIAL NEEDS

Abstract

Educational equality in Indonesia is regulated by various laws and regulations, with the primary basis being the 1945 Constitution Article 31, which guarantees the right of every citizen to education, and Law Number 20 of 2003 concerning the National Education System, which is the main legal framework, especially Articles 26 and 27 concerning non-formal education (including equality education). This regulation is strengthened by Government Regulations, such as Government Regulation No. 17 of 2010 and Permendikbudristek, which govern the implementation and recognition of equality education diplomas, thereby ensuring equal access to education for all citizens, including people with disabilities. Education is not only about strengthening students' academic knowledge but also about developing their character, providing broad insights, and addressing behavioral and attitudinal issues. This is what enables and encourages a person to obtain a good, well-directed education. Through education, an individual can develop their personality and progress to the next stage of life. This study aims to analyze the Implementation of the Excellent Program in Improving Inclusive Education Services for Children with Special Needs. This study uses a descriptive qualitative approach with a case study method. Data are collected through in-depth interviews, observations, and documentation. Data analysis is carried out interactively through data reduction, data presentation, and the drawing of conclusions. The study results indicate that the implementation of excellent service in this school has been effective, guided by six A6 indicators (Ability, Attitude, Appearance, Attention, Action, and Accountability). Although obstacles remain, including limited teacher training, a lack of accessible facilities, and the absence of structured inclusion service SOPs, inclusion values have been firmly embedded in the school's work culture. The quality of inclusive education services can be assessed using the SERVQUAL model, which comprises tangibility, reliability, responsiveness, empathy, and assurance. In general, schools can provide humane, responsive, and equitable services for students with special needs.